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The foremost ultimate thank you goes to my determined and ever encouraging computer studies teacher MR. No words can explain my gratitude for your ever helping hand through this process.
In conclusion, the system analyst will ever treasure the help from both mentioned and non-mentioned well-wishers deeply in his heart. System analysis 2 Problem definition The current manual system The proposed system Fact finding report.
System design 3 3. System testing and debugging 1. The seven months provided by the Kenya national examination council enabled the system analyst recognize and define the problem in the current manual system at the hotel.
After an information gathering process from several hotels managed by manual and computerized systems, the system analyst saw that the hotel indeed needed a computerized management system.
After a close analysis of samples collected during the problem definition stage the analyst found that all the hardware and software requirements needed for implementation and maintenance of the system are readily available in the market and cheaply affordable by the hotel.
The system was carefully designed to ensure maximum efficiency of the system at the hotel. The system was skillfully and carefully coded to seal any possible loopholes in the system.
The system was developed using visual basic for applications Microsoft access language. ABC Hotel offers accommodation, meals, additional facilities and other services.
Accommodation services are offered as follows: Breakfast; Lunch, dinner, tea, Laundry, Ironing, transport and room service. The services are offered as outlined below: Due to huge losses suffered by the hotel from the frequent errors in the current system, the hotel management opted for a computerized system, which would: Be friendlier to customers and the staff.
Improve customer care and service at the hotel. Increase the hotel performance. Reduce the operational costs of the hotel. This delays information transmission in the hotel.
Booking is done through phone calls or through visit to the hotel booking office. On the reporting date the file is transferred to the reception. On checking in the guest is given the key to his allocated room, he also specify if he needs room service.
Here the guest pays accommodation and meals fee. The accounts department generates the bills on daily basis and delivered to the guests in their rooms at dusk by the service maids.
The guest pays at the accounts desk, where the receipts are generated. For a one meal customer the bill is generated immediately after ordering and he pays at the accountant desk before leaving.
During checking out of guests, their expenditure outlines are generated a day before check out date. The guests receive their outlines at the accounts desk as they check out, where they pay for bills balances if any.
Difficulty in location of guest files: Human and computational errors: This leads to security problems at the hotel such as armed robberies.Cortera understands the vitality of commercial credit to economic growth and is dedicated to delivering smarter business intelligence.
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